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Awoque believes that passion and courage is at the heart of all successful social media initiatives. We like to look at the bigger picture, helping organizations to develop and transform their business through sustainable social networking. This is what a common process looks like:
- a couple of meetings with the management to get to know the company, values and goals. We look for the story to tell
- a workshop with as many of the staff as possible
- Awoque scans the online market to get a current view on the brand, its fans and the work field
- our client gets an report and a suggestion on a starting strategy and suggestions of activities

After many successful business cases, we encourage our clients to spend sufficient time on understanding and educating themselves about the various aspects of social media. It is an earned media.  It takes a personal engagement from as many of the staff as possible to increase the chances of becoming a social organization and reaching set business goals.

A great book to read is the “The Thank You Economy” by Gary Vaynerchuk.

About every two weeks, I have Skype meetings with the social media team of CISV International. It is usually during the afternoon for me, so that Jerry from Guatemala does not have to get up too early, and Angela from the Philippines does not fall asleep on the keyboard. We are of different age, different chapters in life, and we live in three completely different parts of the world.

I have been a member of CISV Sweden since 2005, when I went to Lyon, France through a program called Interchange. It was the first time I ever traveled without my parents. Instead I traveled with six friends my age, a “junior counselor” and an adult leader. I lived in a French boy’s house with his mother and sister, whom I had never met before. Four weeks (two in France and two in Sweden) later, I had grown from an insecure, shy boy who never talked to girls, into being able to actually have a conversation with girls my age. And I could do it in English as well! Pretty cool, huh?

In 2010, I was elected National Junior Representative (NJR for short) for CISV Sweden. With our several hundred “juniors” (members aged 14-27), it is a huge responsibility, and of course one of the most awesome experiences I have had. As an NJR, I’m constantly keeping track of all levels of the organization, and it’s giving me insight into how an international organization with nearly 60,000 members works.

So what is CISV? To put it into the Golden Circle à la Simon Sinek, starting with why:

• The organization strives to create peace through friendship.
• We try to educate and inspire our members (and others) to take action on any level, local through global, for a more just and peaceful world.
• This is mainly carried out through projects and camps all over the world, aimed at people ages 11 and up.

CISV is one of the most important parts of me, and the energy and passion I feel while working with all my volunteer colleagues all over the world is something I rarely get anywhere else!

Typical image from a Media Team meeting

Fun fact: While the average Facebook user has 130 friends, the average CISV member on Facebook has 390 friends. That’s the power of international friendship and social media!

This is the third Thursday in my series on the overwhelming amounts of Social Media monitoring and measurement tools out there. Awoque had the pleasure to spend some forty minutes on stage with Google at  Handelskammardagarna. Here is a post on their tool Google Analytics. Analytics does not do what MBuzz or Facebook Insights do. While those two are great at covering Twitter and Facebook, Google analytics excels at website statistics.

As with any Google product, setting up is not too complicated. You need a Google account (which most of us have today), and access to your website’s code. This is where many people might start getting nervous. Fear not. As with all Google’s products, they want you to use it so bad they have made it as easy as it could possibly be. You get the code and instructions on where in the code where you are supposed to paste it. Then allow Analytics about 24 hours to start gathering data and you will be ready to go.

When you log into Analytics, you will find a list of the sites you track. Click on one will bring you directly to the statistics that might be the only thing you care about: how many visitors your site has had. It’s a simple graph. Up is good, down is not so good.

What happened on the 20th/21st of September?

After that you can dive right into a plethora of tools, all powerful but still simple to use. An important and interesting thing you should check out is the behavioral tab. This could be your most valuable asset while planning the strategy for your blog. The behavior tab shows your visitors actions on your site, how long they’re staying and what they click on. There is a lot of information to be found, but I would like to highlight:

• the Bounce Rate (what percentage of people actually never clicks on anything on your site?)
• Average Time On Site (how long do people actually stay?) areas.
• Bounce rate is interesting because if people are actually not clicking on content, you should probably try to rewrite, create your material.
• Also, make sure that the message you want to give is actually right there on the front page, because people will not go looking for it!

83% of visitors stay for less than 10 seconds. Is it worth it to write a three page post?

This site is obviously not a place where people spend a lot of time, but the question is why? Figuring out what’s wrong with a site (if it’s not intended to be a short stop for the average web surfer) is usually not easy, but trying different kinds of content might give you an idea on how to encourage people to stay for a few minutes longer than before.

Of course information you can get out of analytics does not stop there. If you are interested, you can learn what people searched for to get to you. If someone sent them a link or if they simply typed in the address. Analytics will actually tell you what browser people are using, and even if your visitors use mobile devices or regular computers!

Do you want to know more about how Analytics work and how it might help you and your company improve your visits and engagement? Don’t hesitate to contact me!

As most of you guys know, it’s friday! Which means another great friday fun case from us at Awoque!

Tagging Ikea
This week we’re showing what Ikea did in 2009 to inform their fans and customers about a opening of a new store in Malmö, Sweden. The goal of this campaign was to engange fans and customers in Malmö but also to engange people outside the borders of Malmö. This was done through Facebook, by letting the customers tag them selfs in photos that Ikea put up on their page. The first fan or customer to tag him- or herself on the product in the photo won that product.

Customer engagement
The result of this was that thousands of fans and customers enganged in this campaign, through tagging themselves and thereby also personally promoting the Ikea brand. By bringing the fun to the customers, the customers brought the fun back to the company, making it a fun and happy win-win situation!

Want to know how you can make your company reach thousands of fans?
Contact us at awoque!